Shipping & Delivery
Fast, Safe & Transparent Delivery for Commercial Inflatables
We ship Canada & USA with LTL freight for large inflatables and parcel carriers for accessories. Timelines and costs are always shared up front.
*Transit times are estimates and can vary with distance, weather, and carrier capacity.
Processing & Lead Times
- In-Stock (North America): Processing 1–3 business days; typical transit 3–7 business days (parcel) or 5–10 (LTL freight).
- Made-to-Order / Custom Branding: Production 7–20 business days, then transit per method selected.
- Split Shipments: Accessories may ship separately from inflatables to speed things up No extra cost.
- Pre-Orders: ETAs are best estimates; vessel schedules and customs can impact dates.
Shipping Methods
Parcel (Accessories & Small Items)
- Ships via major carriers; tracking provided via email.
- Signature may be required on orders over a set value.
- PO Boxes not supported for bulky/oversized items.
LTL Freight (Large Inflatables)
- Palletized curbside delivery with appointment scheduling.
- Commercial address with dock/forklift recommended for fastest service.
- Residential deliveries: Liftgate & appointment services available (carrier surcharges may apply).
- Driver will not move items beyond curb/threshold.
Re-delivery, storage, limited access, ferry/islands, and remote-area surcharges are carrier-assessed and billable.
Freight Receiving Checklist
- Inspect before signing: Check pallet, boxes, and straps. If any damage is visible, note specifics on the BOL (e.g., “box crushed, tear on corner”).
- Take photos/videos of any damage or irregularities at delivery.
- Severe damage? You may refuse the shipment and notify us immediately.
- Keep all packaging until you test the product.
- Report issues within 48 hours with photos + your signed notes; this is required for carrier claims.
Carrier claims require written notations at delivery. Signing “received in good condition” limits our ability to assist with damage claims.
Customs, Duties & Taxes
- Many inflatables ship directly from our overseas partner factories. Depending on your location, additional customs and brokerage fees may apply unless otherwise stated at checkout.
- For Canada & USA, we can assist with customs paperwork. Need DDP (Delivered Duty Paid)? Contact us for a quote prior to ordering.
- Sales taxes (GST/HST/PST/State tax) are charged where applicable by law.
If you need a tax-exempt purchase (e.g., reseller), provide your certificate before completing payment.
Tracking, Appointments & Updates
- Tracking/PRO number emailed as soon as your order ships.
- Freight appointments are scheduled by the carrier; ensure your phone/email are accurate at checkout.
- Address changes after dispatch, re-delivery, storage, and limited-access fees are carrier-assessed and billable.
- Transit visibility: Status updates appear in your carrier tracking page; our team can assist if anything looks off.
Address & Site Readiness
- Ensure a clear path for pallet jack/liftgate at delivery window.
- Confirm truck access (road width/height restrictions, gate codes, security).
- Have help on site to move cartons from curb/threshold into storage.
Changes, Cancellations & Refusals
Orders cancelled after dispatch, address changes in transit, missed appointments, storage, and refusals without prior authorization may incur carrier and restocking fees. We’ll always advise the lowest-cost path forward.
Shipping FAQ
Can you deliver to a residential address?
Yes. Liftgate + appointment services are available for LTL freight. Carrier surcharges may apply.
Do I pay customs/brokerage?
For shipments from our overseas partner factories, customs and brokerage may apply unless we’ve quoted DDP. Ask us if you need duties included.
How do I get a shipping quote before ordering?
Add items to cart and enter your address to see live rates, or contact us for a firm freight quote on large orders.
What if I see damage at delivery?
Note specifics on the BOL, take photos, and contact us within 48 hours. Severe damage can be refused—call us from site if unsure.